Student Experience Improvement Initiative (SEII)

The Student Experience Improvement Initiative (SEII) is central to realizing the goals established in the Rutgers University Strategic Plan, which are aligned with being a world class institution. SEII advances the University’s dedication to providing seamless, integrated, consistent, effective and responsive services that meet Rutgers students’ needs. The project focuses on understanding and improving student service levels, business processes, compliance risks, technology, and supporting organizational structures.

Student Service Excellence

  • One Stop Student Service Model: We are continuously working to improve student services across Chancellor units by enhancing virtual services, information, and self-service options –complemented by a single point of contact for in-person interactions. The One Stop model will provide access to common services across a variety of channels, creating flexibility and driving a student-first philosophy.
     
  • myRutgers Portal Enhancements: Students and administrators have provided input into the development and launch of an enhanced myRutgers portal, where students can access key services and information through a single site.
     
  • Student Information System (SIS): The largest, most complex, and most comprehensive student technology project in the university's recent history. This will be an integrated, universitywide SIS, that supports Financial Aid, Admissions, Registrar, and Student Accounts.


Visit the Student Experience website for more updates and resources.