International Travel

Before any faculty/staff or students travel internationally for a university-associated matter, they must first register their trip on the international travel registration site.

Faculty/staff: Travel information is automatically downloaded from the travel system for faculty/staff arranging travel via Direct Travel or the Concur Travel. No further action is needed.

Students and non-faculty/staff: International travel must be registered via the International Travel Registration Form. Registration enables the university to locate and provide critical resources in the event of an international emergency. Travelers are encouraged to submit as much information as possible, as more detailed information allows the university to provide support when needed. Please direct your completed forms and questions about the travel registration process to Matt Spaventa (spaventa@finance.rutgers.edu; 848-932-3008). Registration is not required for personal or domestic travel.

Accessing medical and emergency assistance when traveling abroad can be difficult and expensive. For this reason, Risk Management recommends that all faculty and staff obtain international medical insurance.

All students traveling internationally are REQUIRED to enroll in the International Medical Insurance and Emergency Assistance program.

Faculty/staff: Enrollment in the International Medical Insurance and International Emergency Assistance is automatic if faculty/staff are arranging travel via Direct Travel or Concur Travel. Faculty/staff booking travel outside the university travel systems must complete and submit the International Travel Registration Form to enroll in the coverage.

Students: Complete and submit the International Travel Registration Form and remit the associated trip premium to enroll in the International Medical Insurance and Emergency Assistance program. Completed forms, payments, and any questions should be directed to Matt Spaventa (spaventa@finance.rutgers.edu; 848-932-3008). All international emergency medical services, including medical access abroad, will be provided through On Call International, affording a single point of contact for all health and safety issues.

The International Medical Insurance Program provides the following benefits:

• Coverage of up to $200,000 for injury or illness during international travel; 
• A $0 deductible for each injury or illness claim;  
• A cashless transaction if an approved provider is used;  
• Coverage does not include nonessential services (e.g., dental cleaning, acne treatments, check-ups, etc.). 

Dependents are eligible for coverage at an additional charge. Please provide Risk Management with the International Travel Registration Form at least two weeks prior to departure to Matt Spaventa  (spaventa@finance.rutgers.edu). 

Travelers are strongly encouraged to print or download a copy of the program benefits summary as well as the Crisis24 assistance information sheet in case of an emergency. 

Please contact Risk Management with any questions about enrollment or accessing services. When logging in to the Crisis24 desktop or mobile application, select the login option and sign in with your NetID@rutgers.edu account for full access.

Crisis24 provides enrolled university travelers with international emergency security and travel assistance. Enrollment is automatic for faculty/staff who arrange trips via Direct Travel or Concur Travel. Students will be enrolled through their international study program administrators.

Crisis24 can be reached at +1 443 539 8791 for traveler assistance.

For more information on Crisis24, please download or print the assistance information sheet. When logging in to the Crisis24 desktop or mobile application, select the login option and sign in with your NetID@rutgers.edu account for full access.