Project Management & Operations

Project Management Office (PMO) provides strategic guidance throughout the lifecycle of a project while setting project management standards and organizing related processes, methodologies, and templates, including:

• Maintaining a register of current and proposed projects and key documents
• Reporting progress against key metrics
• Identifying and managing dependencies, benefits, and risks 
• Allocating resources 
• Partnering with units and colleagues across the university 
• Supporting new projects by identifying priorities and ensuring proposals are aligned with strategy 
• Orienting the portfolio around the university’s long-term financial plans  

Change Management helps the Rutgers community understand and adapt to changes in processes and systems, adopt plans to manage change at all levels, and drive organizational success during periods of transformation, including:

• Supporting senior leaders and their teams to lead and manage organizational change 
• Providing guidance, mentoring, coaching, and knowledge transfer to employees at all levels 
• Facilitating change management activities to enable successful implementation of the Project Management Office’s projects 
• Advocating for communications and training-driven employee engagement that prepares people to adopt new processes and technologies 

The Training team customizes programs based on thorough analyses of the changes to occur and the stakeholders to be affected. By identifying the individuals who should receive training as well as the most effective delivery methods, the Training team preemptively bridges skill gaps and also:

• Designs web-based training programs, online courses, and instructor-led sessions 
• Collaborates with other departments to develop, design, coordinate, co-facilitate, test, and evaluate training 
• Compiles and analyzes data to ensure training compliance and learning objectives are met 
• Creates collaborative learning activities to increase interdepartmental interaction

System, Operations, and Support (SOS) supports and collaborates across the division to provide IT desktop assistance, business process reviews, help desk operations, systems and process training, and division-wide employee development. SOS improves administrative operations throughout UFA using a shared approach for division-wide tasks, including supplies inventory and purchases, administration of UFA activities, onboarding and offboarding, and facilities matters.