On August 24, 2022, the Department of Education announced a targeted student debt cancellation to borrowers with loans held by the Department of Education. The targeted student debt cancellation does not apply to campus-based Perkins loans that are currently owned/managed by the school as these are not federally held loans. All students and borrowers can visit the Federal Student Aid website at https://studentaid.gov/debt-relief-announcement/ for the most up-to-date information.
You are required to pay back loans borrowed over the course of your studies at Rutgers. Our collections department is responsible for billing and collecting on federal campus-based and institutional student loans. Our office uses the services of Educational Computer Systems Inc. (ECSI), formerly known as Heartland Educational Computer Systems, Inc., to provide customer service and assist former students with repayment options including collecting and processing payments. Available payment methods include online via checking (Automated Clearing House [ACH] or e-check) or credit card, phone payment via ACH or credit card, and regular mail via check or money order.
Below, find a summary of the loans we do and do not administer.
Loans We Administer
Loans We Do Not Administer
|Federal Perkins Loans||* William D. Ford Direct Loans|
|Rutgers University Loan Program (RULP)||* Stafford Loans|
|Health Professions Loans (HPSL)||Private Loans|
|Primary Care Loans (PCL)||Parent PLUS Loans|
|Nurse Faculty Loans|
|Loans for Disadvantaged Students (LDS)|
* For information on these loans, please contact the loan servicer appointed to you by either the Department of Education or the private loan company.
Borrowers must direct all payments, correspondence, forbearance, deferment, and cancellation applications directly to:
Heartland Campus Solutions ECSI
Hours: 7:30 a.m. to 9:00 p.m. EST, Monday through Friday
This loan is a fixed five percent interest rate loan for undergraduate and graduate students who demonstrate financial need. Rutgers University is the lender; the loan is made with government funds with a share contributed by the university.
The assigned third-party billing servicer for your Perkins loan is ECSI, which manages billing and repayment options. You need your Heartland Key, which can be found on the disclosure statement from ECSI (or obtained by contacting them), to register and access your account.
Loan repayment begins nine months after you graduate, leave school, or drop below half-time status. The pre-repayment period is known as the grace period.
At the end of the grace period, you begin repayment and are allowed up to 10 years to repay the loan in full.
The monthly repayment amount is based on the size of the borrower’s debt and the length of the repayment period.
Under certain circumstances, you can receive a deferment, forbearance, or cancellation of the Federal Perkins Loan. Forms related to this action can be found on the Borrower Forms page on the ECSI website.
These loans, both subsidized and unsubsidized, are for undergraduate, graduate, and professional degree students enrolled at least half-time who meet the general requirements to receive federal aid.
Loan repayment begins six months after you leave school or cease to be enrolled at least on a half-time basis. This six-month period is known as the grace period. Payments on your federal student loans are made to your lender or servicer. If you are unsure of who your lender is, you can access your account at studentaid.gov.
Subsidized Loans: While you are enrolled in school, no payments are due and no interest accrues (unless you are repaying a previous loan and are enrolled less than full-time). The federal government pays the interest for you during this time.
Unsubsidized Loans: Although the grace period is the same as the subsidized, you are responsible for the interest on the loan during the grace period. Repayment on the Federal Direct PLUS Loan begins shortly after the loan is fully disbursed.
The federal government offers various loan repayment options. You have the opportunity to be educated on your repayment options via exit counseling and by using the repayment estimator.
Students who borrow multiple Federal Direct Student Loans and have borrowed a Federal Perkins Loan in the past can have their loans consolidated so that they will make only one payment. Loan consolidation will be made at the request of the student when entering repayment. Contact Student Accounting Loan Administration at firstname.lastname@example.org to receive more information about this option as you approach graduation