Supplier Profile Changes

Requesting Changes or Updates to a Supplier Profile

Suppliers are responsible for keeping their PaymentWorks profile current and accurate. If a supplier update is needed and the supplier is not yet connected to Rutgers University through PaymentWorks, the requesting department may need to initiate the process by inviting the supplier to register with the University through PaymentWorks. Once the supplier establishes a connection with Rutgers University, future profile updates are generally initiated and managed directly by the supplier through PaymentWorks as business needs change.

Supplier-managed updates include:

• Business and remittance address changes
• Legal business name updates
• Contact information updates
• Tax forms and supporting documentation updates

Important: Rutgers University does not store supplier banking information and does not utilize banking information maintained within a supplier's PaymentWorks profile. In addition, Rutgers University does not use the PaymentWorks invoicing functionality.

Troubleshooting and Support for the Onboarding Process

Suppliers experiencing issues with the onboarding process, including difficulty updating their profile, technical problems, or login challenges, should contact PaymentWorks Support directly for assistance.

The Supplier Management Team can assist with select supplier maintenance requests, such as reactivating an existing supplier that is already registered in PaymentWorks.

For all other supplier-related inquiries, Rutgers community members should submit a request through the Procurement Help Desk. The Supplier Management Team will review submitted tickets and provide assistance with supplier maintenance activities, reactivation requests, and other supplier-related questions as appropriate.

Additional guides, frequently asked questions (FAQs), and troubleshooting resources for both payers and payees are available in the PaymentWorks Knowledge Base:
PaymentWorks Help Center.

These resources are designed to help users navigate PaymentWorks efficiently and resolve common issues throughout the supplier onboarding process.