Rutgers logo
University Finance and Administration

Support and Collaboration


Zoom conference call

In early 2020, the COVID-19 pandemic led to broad-scale changes in the Rutgers community’s personal and professional lives, affecting staff approaches to work, social interactions, and participation in recreational activities. As part of the Project Management Office (PMO) Training Team, Harnel Richmond witnessed the public health crisis’ impact on training and development, which shifted many—including Richmond and her PMO colleagues—from live, instructor-led sessions that fostered active engagement to video calls.